We accept orders 24 hours 7 days a week, including weekends, but we only process your order(s) on operational business days (Monday to Friday). All orders will be processed 1 day after receiving your payment confirmation, sent to our email. All orders placed on Saturday, Sunday and public holiday will be processed on the next business day.
We currently do ship our merchandise internationally.
The Good Things is not responsible for any risks for loss of merchandise once it has been delivered by our team to the designated address.
The Good Things is not responsible if and when a merchandise does not arrive due to the customer’s error in filling the designated address. The customer is also required to pay for any additional costs should re-delivery instances occur.
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase.
Our return policy has a 3-day grace period. If you wish for a refund or exchange an item after 3 days since your purchase, we will not be able to process the inquiry.
To be eligible for a return, your item must be unworn, unopened and in the same condition that you received it. It must also be in the original packaging along with a well-attached clothing tag.
In general, all merchandise at The Good Things can be exchanged and returned, with the exception of several items:
Plants & Flowers
Used or opened products
To complete your return process, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded and exchanged.
Exchanges (if applicable)
We will only be able to exchange items if they are defective or damaged. If you need to exchange the item with a better qualified item, please send us an email at email@example.com and deliver your item to: Jl. Pakubuwono VI No. 2-3, Gunung, Jakarta - Selatan, 12120 with the original packaging.
To return your purchases, you can deliver directly to our retail store situated at:
Jl. Pakubuwono VI No. 2-3, Gunung, Jakarta - Selatan, 12120.
We will be unable to be responsible to cover shipping costs for returned items. Shipping costs are non-refundable. If you have received a refund, the costs for the return shipment will be deducted from your refund.Depending on where your where about, the time it may take for your exchanged product to reach you, may vary. Every orders shipped will be notified to its buyer with a delivery tracking code. Should there be any delays and/or concerns, you will be able to track the whereabouts of your item personally.